Generali France uses three KI Watson implementations

The insurance group Generali France used three virtual assistants based on IBM Watson AI technology last year.

The company has also created an AI Competency Center to accelerate the adoption of AI within the insurance group.

These steps are part of the “Excellence 2022” transformation program launched in 2017.

The insurer says it has a “phigital” approach to its customer relationships that combines advisor and physical presence …

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