The race for meaningful customer loyalty is on

Bragi Fjalldal, Meniga: “It is important that banks maintain long-term relationships with their customers”

The disruptive threats banks face today are well documented: fintechs, decentralized cryptocurrencies, distributed ledger technology (DLT) and now the tech giants like Amazon, Facebook and Apple, to name a few. These actors are now all between retail banks and their customers, so that banks don’t just compete with other banks …

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