Why banks have to adopt the new normal

A year after the COVID-19 pandemic left many of us working from home, celebrating holidays over Zoom, and spending more than ever on e-commerce, media streaming, and grocery delivery, too many financial services executives are still asking the same question Question you made at the beginning: When the pandemic recedes, will things go back to normal or will we have to adjust to a new normal?

Going back to normal is not an option as the banking sector definition of …

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