Watson uses AI to transform customer service and the hospitality industry

Artificial Intelligence (AI) from IBM’s Watson (from Jeopardy-Profit) is about to transform customer service, customer experience and hospitality.

Today’s customers – especially but not exclusively Millennials – embrace what I call “Jetsonian” (for The Jetsons), a customer experience where tasks that do not require human intervention are driven by automation and algorithms while they are Tasks that …

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